FiSH certified

The FISH! Philosophy is a set of work/life practices created by ChartHouse Learning, commonly used to improve what is referred to as the “culture” of an organization. The concepts were inspired by observing the work culture at Seattle’s Pike Place Fish Market. The four practices (Be There, Play, Make Their Day and Choose Your Attitude) were first related in a best-selling video released in 1998, followed by a series of training videos and books.

ChartHouse Learning called these concepts The FISH! Philosophy. The official definitions of these practices are:

Be There: When people need you, they need all of you. Setting aside distractions and judgments to be mentally and emotionally present is a sign of respect. It improves communication and strengthens relationships.

Play: You can be serious about your work without taking yourself so seriously. Play is a mindset more than a specific activity. It allows you to throw yourself with enthusiasm and creativity into whatever you are doing, in a way that is natural, not forced. “Playing” with ideas helps you find solutions to everyday challenges.

Make Their Day: Simple gestures of thoughtfulness, thanks and recognition make people feel

Choose Your Attitude: To actually choose how you respond to life, not just react, you must be intentional. When you get up, decide who you want to “be” today. Moment-to-moment awareness is key. Ask yourself throughout the day, “What is my attitude right now? Is it helping the people who depend on me? Is it helping me to be most effective?”

FiSH is a cultural change programme proven to:

Increase staff engagement
Improve productivity
Keep customers coming back for more

Transforming organisations into positive and engaged workplaces, FiSH has inspired millions of people and thousands of workplaces globally, bringing back passion and purpose to work and life. Discover ways to connect more effectively with your clients.

Angela Pile of Retain Consulting is a certified facilitator and trainer of FiSH and is experienced in working with clients to best integrate and incorporate the four FiSH practices into your work environment.

What our customers say

Energy and Business Insight

Angela has amazing energy and has a very broad and astute insight into other businesses. She understands the concept of repeat business and how to maintain clients for life. She is a huge asset to any business looking for outside inspiration and motivation.

Debi Pratt, North Island Sales & Talent Manager - New Zealand Sothebys International Reality

Vibrant, savvy and real

Angela is a fantastic businesswoman, she is vibrant, savvy, and above all; real. People quickly develop an affinity for Ange, she’s is a chameleon of sorts, being extremely adaptable and mixes with all personality types seamlessly. When you meet Angela, take it as a sign, you’re on the right track to getting where you want to be!

Karmella Taylor, Auckland

Superior sales and sales training with energy

I met Angela Pile two years ago at series of seminars designed to support women in business generally and more specifically women entrepreneurs. Angela brought a wealth of experience and business acumen to this group and generously shared the lessons learned from exposure to the negative climates that accompanied owning a business during both the GFC and the Christchurch earthquakes.

Ang is a total survivor and displayed the resilience so necessary when times get tough. Her superior sales and sales training abilities are augmented by her energy levels and her communication and people skills. I subsequently got to know both Ang and her husband Gary and regard them as good friends.

I’m keenly anticipating whatever business Ang chooses to immerse herself in and am confident that it will become a market success.

Wynnis Armour , Auckland

Drive to achieve the best result for you

Angela is very enthusiastic and dedicated to what she does.She has a warm, open and relaxed personality with a drive to achieve the best for you! As a trainer she was fully committed to every individual and ensured a feeling of excitement, proactive thought and support. Angela is more than willing to go the extra mile to ensure your success and provides ongoing support and advice. Her approach-ability, work ethic and willingness to give her time makes Angela in my eyes a first class choice!

Karen Leithead, Salesperson Barfoot & Thompson

Makes a difference to your life and your company

Angela is one of the best Trainers I have ever met. A lot of great ideas and tones on positive attitude. Highly recommended to anyone who would like to make a difference to their life or their company.

Rain Diao , Sales Person Barfoot & Thompson

Passionate and driven giving 100%

I’ve know Angela Pile for 19 years. Angela was a great driving force behind my first salon.Angela is a very passionate woman who gives everything 100% and more. Angela and I went on to being great friends. Angela is a very honest and driven person……. I will be engaging Angela in some training with my team in the near future.

Jacqui Victor , Creative Director - True Grit Christchurch

FiSH Workshop

Angela facilitated part of a series of workshops I was running and brought a creative and personable element to the party – it almost became a party! The participants remained engaged and achieved the desired outcome to be enthusiastic about their work environment and to know how they could contribute to improving workplace culture. Angela made me feel at ease and confident she had the interests of the participants at heart.

Tim Waite , Learning Training Development Auckland

High Integrity

I have known Angela Pile for over 20 years and congratulate her in her expansion of Retain Consulting. Angela is a person of high integrity with a genuine interest in creating the best solutions for her clients.

Phillip Fernandez, Business Coach, Speaker & Trainer Australia

Gets the Best Out of People

I have worked with Angela over the last six months in her capacity as a company trainer. What I really like is Angela’s huge amount of energy and utter belief in what she does. She gets the best out of people with her presentation skills and my staff enjoyed the fun aspect built into the training.

I would fully recommend Angela to any future clients.

Tim Carter , Branch Manager at Barfoot & Thompson Stonefields

Best in the Business

I have known Angela for a great many years and have worked with Angela at Estee Lauder Companies when she was the Sales Manager. Angela then branched out into training professionals in Corporate Business. Having attended one of her training seminars I can honestly state that she is one of the best in the business. I came away from her seminar feeling extremely motivated, having learned a great deal about customer relations, selling techniques, what motivates people to purchase and much more. I have liaised with Angela many times over the years becoming aware of how very professional and organized she is, plus her energy level is to be envied. I look forward to working with Angela in some capacity in the future.

Melinda Jones , Corporate PR Manager at BDM Grange

Highly Recommended

I can highly recommend Angela as not only is she an amazing trainer, but also a highly inspirational person.She is very passionate about the things she does and has a dynamic, down-to-earth personality.

Myint Aung, Salesperson Auckland

Injected Enthusiasm

I have known Angela for nearly 2 years, and I have no hesitation recommending her to you. While working with my team I found her to be highly organised & a quick learner. She took a somewhat mundane task, made it her own, injected enthusiasm, (for lack of a better word) rolled her sleves up, and completed the set tasks. Her results and analysis of these was quick and accurate. I would welcome the opportunity to work with Angela again!
Thanks Craig Teviotdale

Craig Teviotdale , Field Sales Manager - DB Breweries

A Mentor and A Leader

Angela Pile is a mentor, and a leader. The sort of person who can converse with, and inspire each of the four main personality types. She knows sales, and she knows how to talk to a sales team. I know, because I was part of her sales team. Angela is a listener…creator…and problem solver. She also know’s when its time to have fun, and when it’s time for business, which I believe, is imperative to the success mindset of any individual at work. She has this knack of finding what lights you up, engaging that spark…and leaving you with “ahha” moments. I’ll listen to Angela speak anytime, anywhere…and you should too.

Tim Webb, Salesperson